Highlight a phrase and click this icon to search it on Swyx-Forum    Highlight a phrase and click this icon to search it within the Swyx Knowledgebase    Highlight a phrase and click this icon to search it using Goolge    Highlight a phrase and click this icon to search it using Wikipedia

List of Blogs
Search Blogs

Blog Archive

Swyx Forum has been moved!

You are currently watching the archived read-only Swyx Forum page.

Please click here to head over to the new page.

After 7 1/2 years it was time for Swyx Forum to get some new clothes, more fancy, more modern and more easy to use.

Please note that the content of the old forum wasn't moved, but instead became a read only archive for all times. Also all existing user accounts were not moved. You would need to register yourself a new account on the new page.

 

Blog Help
Sponsors

 

Most recent blog entries

   More »

 

Author:mirjam.baumbergerCreated:8/01/2009 10:04 a.m.
This Blog features some tips and tricks on how to use and configure SwyxWare.

header_wireless Dear Swyx Users  

Once you've experienced the liberty of a Bluetooth headset on your mobile, it's hard to go back to talking while holding your smart phone. Why should it be any different with your desk phone or SwyxIt? With a Jabra GO™ 6400 Series and Jabra Pro 9400 Series headset, you can always enjoy the freedom of having your hands free regardless of which phone you use.

Equipped with a SmartSetup wizard, the touch screen helps you connect phones and choose preferences to get started. Once you're up and running, it's colorful icons and intuitive menu system make call-handling...

Read More »

header_DNDrouting

Dear Swyx Users

With SwyxWare 2011 I can set my phone status to "DO NOT DISTURB" and all my co-workers are automatically updated with my DND status. This is a useful feature for many users and managers and we have been asked about this features a lot in the past. Good news is, it's now available :-) I have created this Callrouting Script which routes incoming calls to my extension based on my user status: Speaking, Logged Off, Free, Away or DND. It is simply a modification of the popular Advanced...

Read More »

header_wraupuptimer

Dear Swyx Users

Did you know that the SwyxIt! soft-phone allows you to set a “wrap up timer” ?

If you are asking yourself now what exactly is a “wrap-up timer”, here the answer: The “wrap up timer” prevents further calls from coming through, therefore letting the you complete additional tasks related to the previous call without being disturbed.

This is how you configure the “wrap up timer” per line key:

1. Click with the right mouse button on the selected Line button and select “Properties”LineProperties...

Read More »

header_Version2011

Dear Swyx Users  

Swyx latest version, ‘SwyxWare 2011’ is now available. SwyxWare 2011 is designed to optimise business processes, improve availability and increase productivity. The new version boasts extended functionality such as rich presence, voice data encryption and HD sound quality for both audio and video telephony.

Today a short introduction in Rich Presence: Colleagues can simply see via their SwyxIt! soft-phone whether someone is ‘away’, ‘busy’ or ‘on holiday’. By updating information...

Read More »

header_FeatureCode

Dear Swyx Users  

Did you know that you can Intercom to a colleague’s phone directly?

This way you can pass on a message to your co-worker and he does not have to pickup the phones handset. This means a call will be immediately established. In the case of Swyx Phone the telephone speaker is activated and in the case of SwyxIt! the PC speakers are activated and the caller can immediately give his message. Option: A

Option: B

One can setup a...

Read More »

header_Bria

Dear Swyx Users 

Did you know that one can integrated Mac users to your Swxy Server?

And not only that, these Mac users can now even receive status information off the other Swyx members ( Speaking, Available, Logged Off).

Bria 3 is a CounterPath soft-phone based for Windows and Mac and comes with a flexible user interface. Once the software is installed you’ll have to configure the Swyx SIP User account and Web phonebook: 1. Go to Bria menu Preferences.. and click on Account. Here you enter Swyx SIP user credentials

...

Read More »

header_EventLogMonitor

Dear Swyx Users

Did you know that with Swyx Event Log Monitor you can observe your Swyx IP-PBX and send out automated e-mails if an error occurs?

The Swyx Event Log Monitor is a Windows Service which monitors the Windows application event log of the Swyx system where it is installed and sends email notifications when new events are written into the log.

EventogSwyxWare...

Read More »

header_MEM

Dear Swyx Users

With Swyx Mobile Extension Manager, you can link your extension with your mobile phone. An incoming call will simultaneously ring both your extension and the twinned mobile phone. But did you know that you can route your MEM calls based on time of the day or also day of the week?

Your “sales rep” never wants to miss a call to his extension; hence he uses SwyxMobile Extension and can benefit from many other key features like call recording, call transfer and conferencing.

But after hours and on weekends, he does not want...

Read More »

header_SnomM9

Dear Swyx Users

While Swyx provides its own professional Swyx DECT 800 solution, it also has its price-tag. A nice alternative could be a Snom m9  DECT solution which provides excellent value for money and is ideally suited for office usage. Major difference between the two solutions: Swyx Dect 800

Snom M9

· Supports roaming while in call over multiple base stations

...

Read More »

header_android

Dear Swyx Users

While the iPhone was the smart phone to have, in the meantime some strong competitors rose up on the horizon. Also I upgraded my own mobile to an Android Galaxy S and was keen the get integration going with SwyxWare.

Who would have thought that it is so easy ?!? Swyx WebAccess runs just fine on my new phone!  

Swyx WebAccess is provided as a web application and can be utilized by my Samsung Galaxy S. This allows me to access our global and my personal phonebook. While I’m on the road, provided that I have...

Read More »

header_SkinUnLock

Dear Swyx Users

Many Swyx customers are using customized SwyxIt! clients. Web-integration, Queue Visualization or even trouble ticket lookup are integrated in the SwyxIt! soft phone and boost the Swyx users productivity.SkinSelectionPET...

Read More »

header_StatusPanel

Dear Swyx Users

Did you know that the SwyxWare Status panel provides you a nice overview on your SwyxServer activities ? You will find this application on your SwyxServer in All Programs / SwyxWare.  Additionally, this Status Panel can be installed on a remote PC, enabling you to monitor your SwyxServer’s activity. Information such as how many external and internal calls are in your system, or how many users are currently logged on, are available at your finger-tip.

SwyxStatusPanel...

Read More »

header_mobilephonebookjpg

Dear Swyx Users

Did you know that SwyxWare’s phonebook can be viewed via webpage ?

This allows you to access all your phonebook entries from wherever you are.

Simple install SwyxIt! Webextension on your SwyxServer  and follow the steps in the Readme. Along with someother nice features, SwyxIt! Mobile Web-Phonebook will be configured on your Server. The Web-Phonebook is light-weight and especially designed to be used on mobile phones.

Once...

Read More »

header_phonelabeling

Dear Swyx Users

Configuring functions keys and speed dials on old-fashion PABX phones, used to be a tedious process and often one had to call-in a PBX technician to perform such a minor change.

Swyx’s user-friendly interface allows you to re-configure your phone as needed with a couple of mouse click. This way you’re not only saving time and money, but you can change the configuration as needed.

 

This is how you configure the buttons on your SwyxPhone Open the SwxyIt! menu Settings/User...

Read More »

header_collaboration Dear Swyx Users

Every organization has access to email and PSTN, fewer have shared calendars- and fewer use Unified Communication and Collaboration. That’s a serious loss of potential productivity- and often legacy platforms contribute to this imbalance by presenting complexity and financial obstacles.  SwyxWare now also closes this gab !

Swyx launched its Beta Version of the new Collaboration package, the final release of the SwyxIt! Collaboration Pack is planned for beginning of June 2010. Below I like to highlight two new features “Swyxit!...

Read More »

header_SkypeforSwyx Dear Swyx Users

I’m sure all of you are aware of Skype or are even a Skype user yourself. But did you know that your SwyxWare IP-PBX can now also receive Skype calls? With a click2call button, millions of registered Skype users can reach your business for free directly from your website. The short screen cast below is providing you an overview on how to configure your Swyx Serve so, that your organization can receive incoming Skype calls on a standard Swyx phone.ScreenCastSkypeforSwyx...

Read More »

header_skinEditing

Dear Swyx Users

SwyxWare soft phone client is probably one of the most powerful and intuitive soft phones available on the market today. One impressive characteristic of SwyxIt! is the fact that one can choose from different skins available.

Skins...

Read More »

 header_TAPI

Dear Swyx Users

Did you know that SwyxIt! is enabled with a standard TAPI driver ? And it gets even better, Swyx’s TAPI integration comes at no extra cost. SwyxIt! TAPI support is for FREE and allows dialing from TAPI enabled applications like CRM and ERP systems.

Integrating SwyxWare with your CRM software will enhance customer interactions and drive improved efficiency. Many well know business application like ACT!, Sage, Saleslogix or Legrand are supporting TAPI service provider.

 

TapiSwyx...

Read More »

header_FaxSerial

Dear Swyx Users

Although it is not Friday today, here my weekly Friday Tip :- ) , happy Easter egg hunting . . . . SwyxWare includes a powerful fax engine. Users can be enabled to send and receive faxes right from their desktop. But did you know that one can also create and send serial faxes? This way you only need to compose one document for communicating to an extensive list of interested clients and customers, saving you time and money ! Each fax is personalized so it appears to been written specifically to each recipient. And with Swyx Fax logging function, you have full...

Read More »

header_thomson

Dear Swyx Users

Swyx offers a wide range of system phones but did you know that one can also connect ordinary SIP phones to a Swyx Server ?

With the Thomson ST2030 you can even program Speed Dials with Status information of your co-worker, offering you an overview of your colleagues presence right on your desk.

ThomsonST2030SpeedDial...

Read More »

header_zonecontroller

Dear Swyx Users

SwyxWare support Intercom and allows any user to page a co-worker with a single click. But did you know that one can also integrate old-fashion analogue ceiling speakers ?

The “Zone Controller” from Cyberdata makes it easy to remotely utilize paging transmitters for both on-site and wide area paging. Allowing your staff to notify multiple areas of a certain event with a single call.

Below an example of the “Zone Controller” used in a paging network environment.

zonecontroller-lan-swyx...

Read More »

header_CTI

Dear Swyx Users

The ability to make a phone call by a click of a button on a PC enables you to work more effectively. But what if you do not want to let go of your a traditional looking telephone on your desk?

With SwyxWare CTI all incoming and outgoing phone calls can be handled by the SwyxIt! soft phone as well as with the Desk Phones. Allowing you to switch between these communications tools at any time so that you are always using the phone that suits you best.

Here a short demonstration on how powerful and simple to use the Swyx CTI solution is:

CTIYouTubeClip...

Read More »

header_Queue

Dear Swyx Users

SwyxWare is an excellent tool for great customer service. Did you know that with Swyx you can build also call queues ?

Call queues are perfect for organizations with heavy call traffic or also for Sales and Customer Support departments, never miss a call again. With SwyxWare’s graphical script editor, one can setup various queue with different call distribution scenarios. I have created a short screen-cast on how such a visualized queuing option can look like.

IntroVidoCallQueue...

Read More »

header_voicemail

Dear Swyx Users

Did you know that with Swyx you can call your colleague’s  voicemail box directly ?

With SwyxIt! 7.0, this option is now right on your fingertip. Simply right-click on your co-worker’s speed dial and select “Call Voicemail”. You will be connected straight to the voicemail box, no matter what call routing rules are activated.

CallVoicemail...

Read More »

header_msCrmCti

Dear Swyx Users

Swyx’s “Click2Dial” from any application is a well appreciated feature, all of you are familiar with. Highlight the number and press “F11” on your keyboard. But computer telephony integration (CTI) goes far beyond just doing phone calls from your desktop.

CTI is all about bridging the gap between the phone system and the business application.

Let’s look at a very popular CRM solution today, MS CRM Dynamics.

“CTI for MS-CRM integration software” is a flexible and user-friendly interface between Swyx and CRM Microsoft Dynamics application. MS CRM integration...

Read More »

header_csilentconferencecall Dear Swyx User

I’m sure many of you are familiar with Swyx’s powerful Conference Manager. These Conference calls are not limited to own employees, one can invite partners and customers to join whenever appropriate.

But did you know that one can also invite muted participants in to a conference call ?

Muted participants are participants who can listen to the conference...

Read More »

header_iphoneVPN

Dear Swyx User

Did you know that you can receive Swyx SIP calls on your iPhone ?

With iSIP one can make and receive phone calls through the Swyx phone system. With the App iSIP, one can register on the SwyxServer as a SIP extension. So you can receive internal phone calls from your colleagues.

In fact, the iPhone just becomes a mobile extension. One can put a caller on hold or also initiate a call-transfer.

IMG_0036...

Read More »

header_calljournal

Dear Swyx User

Did you know that with SwyxWare V 7.0 the SwyxIt! “Call Journal” has been redesigned and offers now an even better overview of all your calls ?

The calls are listed on different tabs such as “Caller list”, “Redial List” “Missed Calls”, “My Callback Requests” and even access to the “Recorded Conversations” is only one mouse click away.

The “Call Journal” can be brought up via various options:

1. You can open the Call Journal with the "Call Journal" symbol.CallJournalIcon...

Read More »

header_MutliSite

Dear Swyx User

Wouldn’t it be great if one could get presence information of co-workers from abroad ? Let’s start with some good news in the New Year . . . . , with SwyxWare 7.0 it is now possible to enable status signalling among multiple SwyxServers :- )

SydneyPresence...

Read More »

header_OnlineTutorial

 

Dear Swyx Users

Many of you are familiar with the user-friendly SwyxIt! soft phone client. This intuitive desktop application transforms your PC to the perfect communication centre.

A couple of month ago, Swyx released it’s “face-lifted” soft phone client, the SwyxIt! Productivity Version. Below you can find a link to an online tutorial. This video explains the basics operation of the soft phone and will give you good introductions to the new features and functionalities.

 

IntroTutorial...

Read More »

header_trunkrecording

Dear Swyx Users

Did you know that Swyx Ware can recording all your incoming and outgoing calls? When Option Pack SwyxMonitor is installed, all trunk calls can be permanently recorded. The destination where the files are recorded is set in the SwyxWare Administration.TrunkRecording...

Read More »

header_v7

Dear Swyx Users

Swyx has released its BETA version of V 7.0. If all goes according to plan, the new version will be released in December. What is new?

SwyxFax and SwyxIt! are now integrated in to the same application. One can send a FAX message with a click of a button from the SwyxIt! soft phone.

V7.0FaxSwyxIt...

Read More »

header_extension

Dear Swyx Users

Swyx Ware allows for a direct connection to employees even if they have no public DDI.

This saves not only time but also lowers the workload of a reception. How does this work? Streamline your call flow by allowing callers to choose from multiple departments when calling your company and additionally offer them the option to enter the extension of the person they like to reach.

A caller is prompted with a welcome message:

 

“If you...

Read More »

header_groupcall

Dear Swyx Users

Did you know that a user can be a member of more than one group?

With SwyxWare once can create us many groups as desired. Setting up groups makes it possible to contact members at a central group number. For example, one can combine all of the company's sales employees into a group called "Sales” and assigned its own extension number.

When a group is receiving a call, the telephone will ring for all members of the group. The telephone call can then be taken by any group member.

parallel...

Read More »

header_meetingpoint

Dear Swyx Users

I’m sure many of you are familiar with SwyxWare’s Conference room facility. Meetings are an essential part of business. Planning and production meetings, sales meetings, client meetings, briefings of all kinds . . . . . they are all needed to get work done.

With more and more people working on the road or in geographically separate locations, this is an ideal way to keep everyone in today's 'virtual enterprise'...

Read More »

header_holdmusic

Dear Swyx Users

With SwyxWare one can change the default "Music on hold" to any other pre-configured hold-music file with a couple of mouse clicks. The music on hold shipped with SwyxWare was composed and supplied by corporate-music.com and is royalty free.

"Music on hold" is set in the SwyxWare Administration, under Properties/Music on Hold. Here one can switch to any another music on hold files by selecting the entry from the drop down menu. You can play the displayed file and record a new announcement here.  The newly selected music on hold file will immediately...

Read More »

header_phonebook

 

Dear Swyx Users In Swyx you not only got the global phone book on your finger tip, you have also access the your personal phone book and can easily dial these frequently used numbers directly from the Phonebook.Phonebook...

Read More »

header_hotdesking

Dear Swyx Users

Sharing of workstations, phones, desks & seat  by more than one staff is called hot desking and it gets more and more popular.

This type of arrangement enables employers to make better use of available resources. It is very common along call centres but also well suited to companies who have staff who are frequently out of the office, for example sales people who are mostly on the road, so that space within the office does not have to be allocated for them permanently.

How does Swyx support hot desking? SwyxWare enables staff to hot-desk, meaning allows...

Read More »

header_ProjectCode

Dear Swyx Users

Did you know that SwyxWare allows you to assign different project codes to each individual call? This data can then be evaluated later via the Swyx Call Detail Records.

To associate a call to a project, you must enter the assigned project code before making the call.

This is how you assign a call to a project

1. Enter `*' and then the project code, sample below 4588.

2. End the entry of the project code with `#'.

3. Then dial the destination number as usual, sample below 0800435427....

Read More »

header_control

Dear Swyx Users

Did you know that there is a “Change Log” available which provides administrators an overview of any PBX modification at a glance?

The administrators stay in control of any changes that have happened to the phone system. In SwyxWare Administration one has an overview of all modification that happen on the system. This means that it is always possible to track which administrator made which changes. 1. To view the “Change Log” open SwyxWare Administration and go to menu View/Advanced

...

Read More »

header_adhoc_conference

Dear Swyx Users

With SwyxWare you can join internal and external subscribers to an ad-hoc conference with one simple mouse click. Let’s assume I am in a call on Line 1 with Tom . . .

Tom...

Read More »

header_Recording

Dear Swyx Users

SwyxWare records all conversations as wav files to your local hard-drive. Accessing these files is just two mouse click away :- )

All recorded conversations are shown in the recorded conversations list. This list contains all recorded calls as well as additional information such as date and time of the call, the phone numbers involved, the extension used and it also signals whether it was an outgoing call (green arrow) or an incoming call (red arrow).

 SwyxITRecordedConverstion...

Read More »

 header_time

Dear Swyx Users

To route calls based on days of the week or time of the day is very straight forward with SwyxWare. As en example, with the graphical script editor one can add the block “Check Time” and continue with the script depending on the result.

sampleScriptTime...

Read More »

header_outlook

Dear Swyx Users

How can Computer Telephony Integration save you time in your daily job?  Think of the amount of time you spend looking up your contacts in Outlook and then dialing their number from your phone. Wouldn’t it be much easier if you could look up your contacts and then simply click a button on your PC to dial the number?

Swyx makes it easy for you. Out of the box, Swyx supports “Click to Dial” from MS Outlook. Simply click on the phone dialer Icon in your Outlook toolbar and of you go ……..

OutlookSwyxItIcon...

Read More »

header_SIPCalling

Dear Swyx Users

Saving call costs with SwyxWare' s flexible least cost routing is one other big advantage.

Swyx offers you all the flexibility to choose the Telco provider of your choice that suites your business needs best.  And not only that, with Swyx you can have multiple trunk-lines of different carriers at the same time. With Swyx' smart least cost routing, one can save even more $.

choice...

Read More »

header_aBT530

Dear Swyx Users

SwyxWare offers freedom of choice when it comes to devices. Depending on functionality needed, one can connect a low cost USB device, a simple SIP phone or a high end conferencing unit to the system. A diverse range of devices is supported. Today we can add one more to the list. Jabra launches its new BT530 bluetooth headset which support dual mode.

clip_image002   ...

Read More »

header_mp3 Dear Swyx Users

Mp3MobileMany business professionals today received their e-mail also on their smart phones and consequently this includes Swyx Voicemail messages....

Read More »

header_mswordIE

Dear Swyx Users

Did you know that with a single mouse click one can open an application or website directly from SwyxIt!?

Shortcuts are used to create links to frequently used programs and web pages. This allows you to call an online phone book or open a word document with just one click.

On the “Standard Skin”, only the Swyx logo is defined as a shortcut button. But one can easy can configure additional shortcut buttons with the Skin Editor. In the sample below you can see the Yellow-Page logo and three additional buttons on the top right corner.

SwyxItShortcutsSmall...

Read More »

header_SwyxItSkin

Dear Swyx Users

Did you know that with a couple of mouse clicks one can add a companies logo to the SwyxIt! soft phone?

One characteristic of SwyxIt! is the fact that you can design the user interface to completely meet your requirements. This type of freely-configurable “interface” is called a Skin. Below you find a 6 step guide on how to add your company logo on to SwyxIt!

 

SkinLogoBlue    ...

Read More »

header_callbackrequest D

Dear Swyx Users

Did you know that you can leave a callback request if an internal extension is busy or is not picking up the phone?

Assumption: You are calling another internal user but the called party is on the phone or is available but does not pick up the call.

This is how you make a callback request:

Click on the "Callback" button on your SwyxIt!.

callback...

Read More »

header_txting

Dear Swyx Users

Let’s assume you are on a two day training course and therefore very hard to reach via phone or e-mail. Nevertheless SwyxWare can help you to stay in touch with your office.

Similar to Outlooks Out-of-Office assistance, Swyx will handle any calls to your extension as you desire. For example, the caller can leave you a Voicemail, or the call can also be answered by a co-worker. But did you know that Swyx can also inform you via TXT message that caller “XY” is requesting a call back?

RequestCallBackSmall...

Read More »

header_draganddrop

Dear Swyx Users

All of us working daily on computers are familiar with the drag & drop technique, as its is a fast way to perform tasks. But did you know that SwyxIt! support this great function as well? Forwarding an incoming call via Drag & Drop is very easy and also very fast! If you receive an incoming call and you wish to forward the caller on to a destination configured on your SwyxIt! you can simply do so, by dragging the ringing line on to the according speed dial. This will active a blind call transfer. In the sample below, Felix phone starts ringing  . . . . . . , he receives...

Read More »

header_swyxitpostdial

Dear Swyx Users

It happens to all of us! Instead of talking to "John" directly, we have to navigate ourselves through a company’s IVR options.

Let's say that you have an account with HP Support Line. Every time you call them and you have to listen to the welcome message, enter “1” for business service”, then enter “3” for “on account” and finally authenticate yourself with your customer ID, before you can talk to a customer rep.

With SwyxIt! you can automate the entering of the additional digits, via adding Post Dial Digits on to...

Read More »

header_swyx_ringing

 

Dear Swyx Users

Did you know that you can configure ringtones depending on the number of the caller? And that you can also select different ringtones depending on the department or extension called ?

This is how you define different ringing sounds within your SwyxIt! soft phone client:

Go to the menu bar and click on “Settings | User Settings…”.

Select the “Ringing” tab.

image 

...

Read More »

header_autoredial

Dear Swyx Users

If you try to call company X and they return an engaged signal but you have to talk to company X ASAP, you can make use of Swyx Automatic Redial function! This feature redials a busy number till it gets through. The user is free to concentrate on his work while the system is trying a busy number. This is how you activate “Automatic Redial” on your SwyxIt! soft phone:

Click with the right mouse button on the Redial button.  The shortcut menu will appear.swyxitpro-redial-small    ...

Read More »

header_keyboard

Dear Swyx Users

SwyxIt! is our powerful soft phone and most of you are familiar with this application.

But do you know that you can control your soft phone also with your keyboard?

As an example, one can configure a hotkey to "bring SwyxIt! to foreground" and another hotkey to "minimize the application". But there are many more functions available to control your conversation with your finger tip. Hold, Mute or even Hook OFF can be configured as a hotkey. And there a 40 + features available!

These settings can be altered in the SwyxIt! menu “Setting/User...

Read More »

header_speakermode

Dear Swyx Users

Do you know that you can switch between handset and speaker phone while in a conversation?

 

OnthePhone...

Read More »



clip_image001 Dear Swyx Users

Did you know that incoming callers can control the reproduction of an announcement via the phones keypad?

When listening to voice prompts, SwyxWare can offer callers to rewind or fast-forward the currently played message.

How does it work:  If the caller would like the hear the beginning of the announcement again, one can press "1" and the message starts again at the beginning.

To rewind the last 10 seconds of the currently played announcement, one can press "4" and "5" brings the announcement to stop. The caller can continue...

Read More »

header_monitor

Dear Swyx Users

Did you know that Swyx allows supervisors and call centre manager to monitor conversation of their agents?

Call intrusion is part of Swyx Option Pack Monitor and enables managers to silently listen into current conversations on the Swyx Server. The intruder can also barge in to the conversation and assist the agent or he can join as a full participant and talk to both parties simultaneously. In the screen shot, John is intruding on David’s conversation. A simple right click on Davids...

Read More »

 

header_alerttone Dear Swyx Users

Did you know that you can define a custom ringing sound ? When Swyx receives an incoming call you can actually play a custom ringing tone to the caller while the call is connecting to its destination. Scenario: After your standard trading hours, SwyxWare is advising the caller that they will be connected to the after hours service team.  While your customers is listening to the instruction on how your after-hours service is working, Swyx is already trying the get a hold of your standby staff.

How...

Read More »

 

clip_image001

Dear Swyx Users

SwyxIt! is a great soft phone application running on a PC. One can use SwyxIt! in combination with a headset or SwyxIt! can also remote-control a Swyx Desk Phone.

SwyxIt   ...

Read More »

clip_image001

Dear Swyx Users

Many of you are familiar with the SwyxMobile extension. When you are away from the office, incoming calls to your extensions are forward to your mobile extensions and common pbx functionalities such as transfer, conference or even call-recording can be triggered from your mobile phone.

ScenarioToOfiicePhone...

Read More »



clip_image001  

Dear Swyx Users

In the tip below I illustrate how Swyx helps you to stay in control of your call activities.  Swyx records every single phone call in to the Swyx CDR (Call Detail Records). Additionally, you can also report on call activity based on other events. This call-log can be written into a database or a even a simple text file.emailsmall...

Read More »



clip_image001  

Dear Swyx Users

You can define call rights within SwyxWare for individual users and trunk groups. This allows business owners to take full control on calling permissions of any phone system users.

For example: You can allow your sales team to do international calls to USA, but deny all other international calls. The help-desk staff should be only allowed to do local calls, and all calls to  mobile phones will be denied. Accounts employees should have no calling right restrictions. All these is comfortable configurable and easy to manage. Simply...

Read More »



clip_image001  

Dear Swyx Users

SwyxWare offers integrated conferencing functionality that allows you to easily setup and conduct conference calls for your staff, suppliers and customers. A conference can be

quickly set up individually by any user or the callers can dial directly into a virtual conference room with a unique extension.Conference...

Read More »



clip_image001  

Dear Swyx Users

Did you know that Swyx can access data directly from a web page? In this example, the finance website from Yahoo is checked and the latest exchange rate on New Zealand Dollar-Euro is retrieved.  Then the information is played back to the caller. Function: 1. Inbound call > 2. Script retrieves exchange rate from www > 3. Script plays result back to caller

ExchangeRateScriptInlcYahoo...

Read More »



clip_image001 Dear Swyx Users

Did you know that you can ad individual project codes the every single phone call? This data can then be evaluated later for time and billing purposes. For example, you can easily find out how many calls, minutes etc. were spend on which project.

To associate a call to a project, you must enter the assigned project code before making the call. This is how you assign a call to a project:

image...

Read More »



clip_image001 Dear Swyx Users

The special work relation between a manager and his/her assistant usually includes a clear role assignment in terms of forwarding telephone calls.

The manager normally does not receive any calls directly, but rather all incoming calls are forwarded through the defined secretariat number. As a result, the secretariat receives all calls, both those calls intended for the secretariat and those for the manager.

manager_pa...

Read More »

clip_image001 Dear Swyx Users

Did you know that SwyxWare enables you to dial your everyday contacts through global abbreviated dialing.

Abbreviated dialing codes can be stored in the Global Phonebook and therefore made available for everyone. If you dial "#45", for example, this input is not interpreted as a number: it is resolved using the Global Phonebook. The stored number will be dialed.

image    ...

Read More »

clip_image001

Dear Swyx Users

I'm sure everyone is familiar with the Swyx caller list. The caller list contains information about the calls that have come in for you. You see the numbers of the callers, their names (if known), the time of the call and what happened to it, whether it was picked up or forwarded and so on.

If a call was not picked up by you, you will see this by the animation of the "Caller List" button.

image...

Read More »